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Customer Service
Customer Service Charter
We recognise the value in getting the basics right, so we make this promise to you - we will do our utmost to adhere to the following deadlines:
Phone calls - answered in 60 seconds (80% of the time)
Email / Website enquiries - within one business day
Follow-up enquiries - within 4 hours
Complaints - a response within 2 hours
Our Vision
Cablelogic believes "It's all about customer service". We will endeavour to exceed our customer's expectations in the quality of products, services and our level of customer care.
Our Core Values
Customer success - our customers are the driving force behind all we do;
Teamwork amongst work colleagues, throughout all divisions and regions across the Logic Group;
Innovation in safety, performance and service delivery;
Quality of product, communication and services;
Expertise - we demonstrate industry based knowledge and consistency in the delivery of a quality service.
The 6 Crucial Rules for delivering excellence in customer service
- Listen
- Don't take it personally
- Offer a sincere apology to the customer
- Never say "it's not my job" - if you work for the company - it's your job!
- The relevant person to contact the customer as soon as possible to discuss their concerns
- Ensure that the customer is kept informed at all times
Cablelogic are all about continual improvement in all facets of our business as demonstrated by achieving Quality Assurance and OH&S accreditation to the national and international standards. We are also working toward achieving accreditation to the national standard for Environmental Management in the first quarter of 2012. As you can see, we are serious about delivering the best customer service possible.
Our Customer Satisfaction Policy outlines our commitment in more detail.
